Shipping Policies

Everything you need to know about how your SecretsID order gets to you.

Processing time

Orders are prepared within 1 to 2 business days, Monday to Friday. A confirmation email with a tracking number is sent as soon as your parcel leaves.

Where your order ships from

Depending on the product and your address, your order ships from the location closest to you with stock available: our US fulfillment centres for products stocked in the United States, or our facility in Quebec, Canada. Your shipping confirmation tells you where your parcel ships from.

Free shipping

Standard ground delivery is free on any order over $200 before taxes, in Canada and the contiguous United States (territories and islands without road access excluded).

Orders of $199 or less, and delivery speeds

Once your full address is entered at checkout, you will see the shipping options and rates and can pick the carrier, speed and price that suit you.

Standard shipping (Canada and United States): 1 to 9 business days.
Express shipping (Canada only): 1 to 3 business days.

Transit times are estimates, not guarantees, and some items may ship with another carrier. PO boxes in Canada: Canada Post only. Remote areas: standard or expedited shipping may not be available and additional charges may apply after purchase; we will contact you first, and SecretsID reserves the right to refuse a delivery. Custom scents, bulk and special-order items may need an additional 2 to 6 weeks; the product page says so.

Customs and duties (United States)

All duties and customs fees are prepaid. Whether your parcel ships from our US fulfillment centres or from Canada, you will not be charged anything on delivery.

Signature

No signature is required on delivery. If you want one, ask us before the order ships.

Missing or stolen packages

A missing or stolen package is not replaced immediately. An investigation is opened with the carrier, which usually takes 10 to 30 business days. Once it is complete, we replace the order or refund it, as applicable. If you suspect theft, report it to your local police: the event number speeds up the carrier's investigation. You can place a new order in the meantime.

Damaged packages

Contact us right away and keep the package and its contents until we tell you otherwise: carriers sometimes ask to inspect it or to see photos.

Other countries

We ship to Canada and the United States. For any other country, contact us at contact@secretsid.com before ordering so we can confirm shipping and customs options.

Bulk and wholesale orders

Pallet and multi-case orders are quoted individually. Email contact@secretsid.com with the products, quantities and destination.